If u ever get chained* by a player then u should send them a polite message to show them their actions and also ask for compensation for their mistake. It is also worth adding that you will bring it to the attention of their alliance leader and write to him, and our alliance if you are not satisfied with his reply. If u get no reply or they refuse then bring it to my attention and i will bring in alliance support. They are most likely to compensate u for their error and therefore alliance intervention can be avoided.
Basically i want each Dust player to try to resolve the issue themselves before calling for alliance support. And this also means that by the stage it is bought to my attention that it will be easier for me to arrange a strong retal or to add them to the hitlist.
* A chain is when someone attacks u with more than 3 hits in one go. A hit is either 1 x Land Attack, 1 x Fireball or 1 x LandGrab.